Frequently Asked Questions
Everything you need to know before you book. Can't find what you're looking for?
Get in touchTo get started, you'll pay one week's rent as a holding deposit. Once your booking is confirmed and you move in, that amount becomes your first rent payment – so nothing extra to find upfront.
A bond of 4 weeks' rent is payable when you sign your contract. It's held by the relevant state's Rental Tenancy Bond Authority and returned to you after you move out, minus any amounts owing such as unpaid rent or damage costs.
Yes. International students enrolled at an Australian tertiary institution can apply.
Not at all. Eski keeps things simple – you don't need a rental record or any prior experience renting to apply. We're designed for students, many of whom are renting for the very first time.
Your rent is locked in for the term of your contract. If you renew at the end of your lease, there may be a rate adjustment – but we'll always give you plenty of notice before any change comes into effect.
You can select a 12-month contract if you want to stay for the full academic year or a 6-month contract if you only want to stay for one semester. Regardless of how long you choose stay initially, you will be able to stay longer if you decide you're loving life at Eski.
All rents are quoted per person, per week. Your rate includes unlimited Wi-Fi, all utilities (water, electricity and gas), access to all communal spaces, 24/7 on-site support, and a regular programme of resident events.
Yes, all new bookings are made though the Eski website. If anything comes up during the process, our team is easy to reach via the contact page or live chat and we'll get you sorted quickly.
Rent is paid fortnightly and needs to be at least two weeks ahead all times. Setting up a regular payment is the easiest way to stay on top of it. Our team can help you get that organised when you move in.
We accept a range of online payment methods through our payment platform, Flywire. Available payment options will be displayed based on your cardholder details. The standard options are listed here:
• Credit and debit card
• Alipay
• Google Pay
• Apple Pay
• Union PayS
You can also pay by direct deposit / bank transfer.
We've got you covered. If your Australian student visa is not approved, we'll refund your holding deposit in full. See the Cancellation & Refunds Policy for the full details.
We've got you covered. If you miss out on a place in the course you applied for, we'll refund your holding deposit. Check the Cancellation & Refunds Policy for everything you need to know.
Contract start dates are shown when you apply. Once your booking is confirmed, we'll be in touch to ask for your expected arrival date. Just keep in mind that rent is charged from your contract start date, regardless of when you physically move in.
In most cases our contract start dates are fixed and can’t be changed. You’re welcome to move in on any date after that, but please note that your rent starts from the contract start date regardless of when you arrive.
Absolutely, plenty of our residents stay for their whole degree. We'll be in touch before your lease ends to check whether you'd like to renew, so you're never left scrambling.
We'd love to show you around, but the property is currently being refurbished so in-person and virtual tours aren't available just yet. Keep an eye on this page, we'll have tours up and running as soon as we're ready. In the meantime, our team is happy to answer any questions you have.
Your rent covers all utilities, high-speed unlimited Wi-Fi, access to communal facilities, and 24/7 security and on-site support.
In all rooms you will have a bed, desk and chair. Studio apartments also have a small dining tables and chairs.
All kitchens have a microwave, cooktop and refridgerator.
Yes. Gas, water, and electricity are all covered in your weekly rent. No accounts to set up, no bills to split. Just move in and get on with it.
Yes. Unlimited high-speed Wi-Fi is included in your weekly rent and available throughout the building. No data caps, no extra charges.
There's always someone on site, our team is available during the day and a Resident Leader covers after hours. All residents also get free access to Sonder, a 24/7 wellbeing service covering safety, medical, mental health, and general support, completely confidential.
Eski isn't fully catered, but every apartment has a well-equipped kitchen so you can cook whenever you like. There's also a coffee bar on site, perfect for those mornings when you need a pick-me-up before class. Food events run regularly as part of the social calendar too.
We don't run transfers, but we're happy to point you in the right direction. We'll share information about getting to the property, including transport options and recommended transfer services, before you arrive.
Yes. Pack your own towels, blankets, sheets, and pillows, or grab a linen pack through us in advance. Bed sizes vary across room types, as you will see in the room FAQs, so check with us before you buy so everything fits.
You'll need to bring your own toaster, kettle, crockery, glassware, cutlery, coat hangers, cleaning products, washing powder, toiletries, and your personal bits and pieces. That said, it's always best to check with your property to confirm before you arrive.
Yes. All Eski residents must be currently enrolled and attending an Australian tertiary institution. If you're not sure whether your course qualifies, just get in touch and we'll help you work it out.
The minimum age to live at Eski is 18. Our sister brand Iglu has two properties in Sydney that accept under 18s. Check out Iglu Central and Iglu Redfern.
Eski properties aren't approved for international U18 students, but our sister brand Iglu has two approved properties in Sydney that you can live at. Have a look at Iglu Central and Iglu Redfern.
Always. There's an Eski team member on site 24/7 – whether you need something sorted at midday or 2am, someone's there. Residents also have free access to Sonder for confidential wellbeing, safety, and mental health support at any hour.
Yes. Every Eski resident has free access to Sonder as part of their stay, there’s no additional cost and nothing to sign up for separately. Details on how to access the service are provided when you move in.
Very. All properties have 24/7 CCTV covering entries and common areas. Access throughout the building is controlled by electronic swipe card at four levels: the building, your floor, your apartment, and your bedroom.
Yes, all Eski properties have laundry facilities on site, available 24/7. There's a fee to use them, payable via the machines.
Quite a bit. Our Resident Leaders and on-site team put together a regular programme of social, cultural, sport, academic, and wellbeing events throughout the year. It's one of the best ways to meet people and find your feet in a new place.
Almost certainly. Eski residents come from universities and colleges all over Sydney, and all over the world. It's one of the things that makes the community feel genuinely interesting.
Yes, when you apply, you can share your preferences and we'll do our best to make it work. The earlier you apply, the better chance we have of matching you up before rooms fill.
A small number of studios are available for couples. All other room types are single-occupancy only. If you and your partner both want to live at Eski, you're each welcome to rent your own room – ideally in the same apartment.
Yes, guests are welcome. They'll need to follow the house rules and check in at reception when they arrive for safety and security. Have a read of the guest policy in your lease agreement for the full details.
Parking isn't available at most Eski properties, but we're always located with good public transport nearby. There's also secure bike storage on site, a great option for getting around the city.
Pets aren't permitted at Eski properties, this includes fish, birds, and reptiles. Registered assistance animals are the exception. If that applies to you, get in touch with the property before you book and we'll make sure everything's in order.
Yes, bring your own towels, blankets, sheets, and pillows, or order a linen pack in advance through us. Just check the bed size for your room type before you buy so everything fits when you arrive.
Think crockery, glasses, cutlery, coat hangers, cleaning supplies, washing powder, and toiletries. Most properties have a toaster and kettle already, but check with your property beforehand just to be sure.
Accidents happen, but any damage, whether accidental or not, will need to be repaired and the cost will be passed on to whoever's responsible. If something breaks, let the team know straight away and we'll sort it out together.
Yes, and they're worth reading. A full copy of the Eski House Rules is included with your offer and handed over again when you move in. It's all pretty straightforward, and our team is always happy to talk through anything you're not sure about.
Still have a question?
Our team is here to help. Get in touch and we'll be back to you within one business day.
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