Cancellation Policy

Standard Eski Cancellation Policy

Once a Residential Agreement (“Agreement”) has been signed, the student must comply with the terms and conditions of that Agreement. Whilst the terms of the Agreement vary between different Australian States, the student is required to pay the rental due for the term of the Agreement. If the original student wants to cancel their agreement with Iglu and they or Iglu finds a replacement student to take over the balance of the Agreement, the original student will no longer be required to comply with the terms of the Agreement. This will typically incur a cancellation administration fee of between 1-2 week’s rent.

Course entry or international student visa declined

Students may cancel an Agreement without charge as part of Iglu’s “No Visa, No Offer, No Pay” option if they are:

  • unable to secure an Australian Visa
  • declined entry to their intended course of study in Australia.

Cancellation requests under the “No Visa, No Offer, No Pay” option must be:

  • accompanied by supporting documentation
  • received 21 days prior to the student’s lease commencement date.

If the student elects to cancel an Agreement within 21 days of their contract start date, or anytime thereafter, the terms of Iglu’s Residential Agreement Cancellations Policy will apply.

International student visa processing delay deferrals

If you are due to start your contract within 21 days and still waiting for your visa application to be processed or university offer to be confirmed, we have the following options available:

  • You can commence paying your lease while you await your visa / university offer and we will hold your room for you.
  • You can request a one-time only deferral of your contract start date up until the beginning of the immediately following semester and your rate will remain the same. If you choose a deferral, and then choose to cancel, our ‘No Visa, No Offer, No Pay’ option will not be available and you will be required to pay the 4-week termination payment for a cancelled contract.
  • You can choose to cancel and pay a 4-week termination payment.

Please contact your Iglu property to discuss the best option for you.